ABSTRACT
In the current era of climate change, along with population and urbanization growth, Pakistan is facing increasing environmental challenges. These challenges intensified the pressure on the existing municipal water supply (MWS), which necessitated a need for a comprehensive assessment of the municipal water dynamics in these three cities. This research aimed sixfold: assessing the current municipal water services, municipal water demand, groundwater table depletion, satisfaction, awareness level, and the monetary indicators of the MWS. A three-stage key performance indicator (KPI) -based questionnaire survey was conducted, both online and through a field survey, self-administered between March 2022 and December 2023 in Islamabad (planned), Rawalpindi, and Mardan (unplanned). Public water supply (PWS) coverage remained 63% in Islamabad and 52% in Rawalpindi, while Mardan heavily relied on (44%) bore wells. Similarly, water scarcity remained alarmingly high in Islamabad (82%) and Rawalpindi (72%), compared to (relatively) low in Mardan (16%) between June and August every year. Over the past three decades, groundwater depths (GWD) in Rawalpindi have increased up to 300 ft, in Islamabad by 200 ft, and in Mardan by 50 ft. The study calls for intensified roles of all stakeholders, including the community, municipalities, policymakers, and urban planners, to ensure sustained municipal water supply.
HIGHLIGHTS
A three-stage, KPI-based approach was applied to municipal water security.
The per capita daily municipal water demand in gallons was 33.5, 30.5, and 21.7 for Islamabad, Rawalpindi, and Mardan.
The groundwater depth in Rawalpindi, Islamabad, and Mardan has increased to 300, 200, and 50 ft.
The study urged all stakeholders, including municipalities, communities, and policymakers, to address municipal water security.
INTRODUCTION
Water is an essential component of the ecosystem and the foundation of life on Earth (Durrani 2020). Safe and secure water can be an avenue of growth and well-being (Kingsland 2021). In the context of the quality and quantity of water supplied to the inhabitants of an area, municipal water supply (MWS) systems play a key role (Abanyie et al. 2023). These systems, comprising institutions and mechanisms, shape the volumetric and qualitative water requirement that is often need-oriented (Najafzadeh & Zeinolabedini 2018). Urbanization and population dynamics are considered the most potential drivers that impact municipal water security, primarily influenced by demographic growth (Biswas & Tortajada 2018; UN 2022), along with physical indicators, biological factors, and socioeconomic circumstances (Sufyanullah et al. 2022; Zhang et al. 2022). To further illustrate, uncontrolled and unmanaged urbanization hampers both the quantity and quality of MWS. This situation further affects the time of MWS services and frequency as per the households' needs (Heidari et al. 2021). Urbanization and water insecurity are the two globally intersecting issues affecting human livelihood and the ecosystem (Srivastava & Chinnasamy 2022). Also, the ‘World Urbanization Prospects’ report forecasts that half of the world's population will be living in urban centers (cities) by 2030 (Economic 2019), necessitating a need for sustainable water supply in a quickly changing environment. Moreover, the expected rise in the number of megacities from 33 in 2018 to 43 by 2030 will intensify pressures on natural resources, leading to social disturbances, health issues, and physical imbalances, particularly in unplanned urban areas (Zeren Cetin et al. 2023). Recognizing these challenges, urban municipal water security has drawn increasing attention from policymakers, practitioners, and researchers (Romero-Lankao & Gnatz 2016). This is particularly pertinent in the context of Sustainable Development Goals 6 and 11, which emphasize the importance of water security.
In Pakistan, the challenges of municipal water security are exacerbated by rapid urbanization and population growth. Since entering the ‘water-stressed’ category in 2000, Pakistan is projected to become ‘water scarce’ by 2030 (Young et al. 2019). The escalating water demand, increasing by 10% annually, is projected to cross 338 billion m3 by 2025 (Mustafa et al. 2013). According to the Pakistan Bureau of Statistics 2023 reports, Pakistan's population surge from 132 million in 1998 to 241.5 million by 2023 further complicates the mismatch between water demand and supply. The urban population share reaches up to 38.8% in the 2023 census (Kamran et al. 2023a). This significant population burden and urbanization create a mismatch between water demand and supply (Bharti et al. 2020). And will require effective management strategies to bridge the gaps by building more catchment reservoirs and improving management practices (Khoso et al. 2015).
Considering these issues, around 80% of Pakistanis experience serious water scarcity issues at least once a month each year (Mekonnen & Hoekstra 2016). More than 70% of the drinking water needs in the country are met through groundwater sources (Raza et al. 2017). Municipal water consumption was 5.48 billion cubic meters (BCM) in 2017 and is projected to reach 10.36 BCM by 2050. Around 30 million Pakistanis and 80% of the population of 24 major cities have no access to safe drinking water. In the context of urbanization and climate change, the primary environmental challenges of Islamabad, Rawalpindi, and Mardan include urban sprawl, lack of water and sanitation facilities, air and water pollution, urban floods, high temperature and erratic rainfall, and deterioration of municipal water services. Like most cities and municipalities of South Asia, Islamabad, Rawalpindi, and Mardan are also facing the challenges of municipal water security (Wang et al. 2020; Chapagain et al. 2022). Previous studies highlight that population pressures, inappropriate water delivery mechanisms, infrastructural issues, lack of knowledge, and climate change are among the key factors contributing to municipal water scarcity in these cities (Zakar et al. 2020; Habib 2021). The water availability situation in Islamabad and Rawalpindi worsened by the large-scale development of new housing projects in the last three decades, while Mardan has been facing the same since last decade. According to Shah et al. (2022) in Islamabad, there is a huge mismatch between municipal water demand (475,000 m3/day) and supply (280,000 m3/day). In Islamabad, Rawalpindi, and Mardan continuous population growth has significantly increased pressure on the MWS systems. This increase in population caused a rise in the municipal water demand overwhelming existing infrastructure. As a result, municipal water resources management became challenging and required improved strategies for sustainable management. Water security issues in municipalities are reported due to physical and socioeconomic indicators (Chitonge 2020), poor water supply infrastructure, climate change, and lack of resources (Adom et al. 2023).
Numerous studies explored the broader implication, however, there remains a critical knowledge gap regarding the localized socio-demographic effect on municipal water security in planned, unplanned, and newly urbanizing cities in Pakistan (Shah et al. 2021). Moreover, in developing countries, the scarcity of specific data/information on the socioeconomic characteristics of populations and water supply remains the most unexplored challenge, restricting appropriate planning and management. Localized studies are vital in providing detailed analysis, which may be disguised as regional or global studies (Najafzadeh & Zeinolabedini 2019). The findings of this study may lead to more specific and effective municipal water management actions in varying urban contexts. Therefore, this study aims to bridge the gap by providing a comprehensive assessment of how socio-demographic factors influence municipal water security in planned, unplanned, and newly urbanizing cities across Pakistan. The results are expected to offer valuable recommendations for policymakers and urban planners to develop adaptive strategies that cater to the diverse needs of urban populations. These findings will help in designing context-specific interventions and policies for sustainable and robust water supply infrastructure.
The goal of the current study was, therefore, to perform a thorough and comparative evaluation based on the water security key performance indicators (KPIs). These KPIs are designed to evaluate MWS systems, which are mostly based on population characteristics, needs, issues, and perceptions. The specific objectives of the research study included the assessment of the socioeconomic demographic characteristics and the assessment of MWS sources and practices. Estimation of residential municipal water demand and groundwater depletion. Assessment of water scarcity and satisfaction levels of the community. Assess MWS tariffs and connection fees in the study areas.
MATERIALS AND METHODS
Description of the study areas
Respondents sampling and data collection techniques
Primary data were collected from March 2022 to December 2023 through a questionnaire survey. A total of 816 respondents were surveyed through online and field surveys, self-monitored. A multistage surveying approach was used (Shah et al. 2018). The concerned districts were chosen in the first stage according to the time, resources, and anticipated goals. The tehsil level was selected for the second stage. Only respondents residing in the designated research regions were targeted for the third stage.
Development of KPIs and indicators
RESULTS AND DISCUSSION
Sociodemographics of the respondents
The demographic characteristics of the study areas revealed a general gender distribution, i.e., 35% female and 65% male (Karres et al. 2022). Similar results were also reported by previous studies on gender ratios in Rawalpindi and Islamabad (Razzaq et al. 2018). In Mardan, 52% of respondents indicated a monthly income range of 40,000–60,000 (Pakistani rupees), whereas in Islamabad (47%) and Rawalpindi (51%), income ranges were more than 100,000 (Pakistani rupees), and 60,000 to 100,000 (Pakistani rupees), respectively. Educational qualification results outlined that 68, 53, and 27% of respondents in Islamabad, Rawalpindi, and Mardan were educated to master level, which has also been reported by other studies (Ajaps & Obiagu 2021). Student respondents were highest in Islamabad, followed by Mardan and Rawalpindi (Table 1). Social demographics and economic status are essential predictors of MWS in all the study areas (Gomez et al. 2019).
. | Islamabad . | Rawalpindi . | Mardan . | Total . | ||||
---|---|---|---|---|---|---|---|---|
. | Freq. . | Percentage . | Freq. . | Percentage . | Freq. . | Percentage . | Freq. . | Percentage . |
A. Gender distribution | ||||||||
Male | 126 | 62% | 120 | 55% | 281 | 71% | 527 | 65% |
Female | 78 | 38% | 98 | 45% | 113 | 29% | 289 | 35% |
B. Age distribution | ||||||||
18–30 years | 92 | 45% | 86 | 39% | 206 | 52% | 384 | 47% |
31–40 years | 71 | 35% | 100 | 46% | 100 | 25% | 271 | 33% |
41–50 years | 28 | 14% | 20 | 9% | 79 | 20% | 127 | 16% |
51–60 years | 8 | 4% | 9 | 4% | 9 | 2% | 26 | 3% |
> 60 years | 5 | 3% | 3 | 1% | 0 | 0% | 8 | 1% |
C. Household size distribution | ||||||||
1–3 | 105 | 52% | 41 | 19% | 74 | 19% | 220 | 27% |
4–7 | 69 | 34% | 119 | 55% | 262 | 67% | 450 | 55% |
> 7 | 30 | 15% | 58 | 27% | 58 | 15% | 146 | 18% |
D. Household structure distribution | ||||||||
Single/Nuclear | 105 | 52% | 70 | 32% | 82 | 21% | 257 | 32% |
Joint family system | 99 | 49% | 148 | 68% | 312 | 79% | 559 | 69% |
E. Average monthly income per household | ||||||||
20–40 thousand | 0 | 0% | 13 | 6% | 48 | 12% | 61 | 8% |
40–60 thousand | 26 | 13% | 27 | 12% | 206 | 52% | 259 | 32% |
60 thousand–1 lakh | 83 | 41% | 110 | 51% | 96 | 24% | 289 | 35% |
More than 1 lakh | 95 | 47% | 68 | 31% | 44 | 11% | 207 | 25% |
F. Educational qualification of the respondents | ||||||||
Intermediate | 7 | 3% | 25 | 12% | 29 | 7% | 61 | 8% |
Bachelors | 34 | 17% | 53 | 24% | 245 | 62% | 332 | 41% |
Masters | 139 | 68% | 114 | 52% | 107 | 27% | 360 | 44% |
MS | 2 | 1% | 9 | 4% | 13 | 3% | 24 | 3% |
Ph.D. | 22 | 11% | 17 | 8% | 0 | 0% | 39 | 5% |
G. Residency duration in study areas | ||||||||
1–5 years | 0 | 0% | 35 | 16% | 38 | 10% | 73 | 9% |
6–10 years | 118 | 58% | 31 | 14% | 31 | 8% | 180 | 22% |
11–15 years | 15 | 7% | 24 | 11% | 69 | 18% | 108 | 13% |
15–20 years | 39 | 19% | 64 | 29% | 126 | 32% | 229 | 28% |
More than 20 years | 32 | 16% | 64 | 29% | 130 | 33% | 226 | 28% |
H. Employment status of the respondents | ||||||||
Student | 55 | 27% | 37 | 17% | 71 | 18% | 163 | 20% |
Unemployed | 9 | 4% | 40 | 18% | 36 | 9% | 85 | 10% |
Housewife | 2 | 1% | 12 | 6% | 0 | 0% | 14 | 2% |
Informal employment | 9 | 4% | 17 | 8% | 68 | 17% | 94 | 12% |
Formal employment | 127 | 62% | 108 | 50% | 219 | 56% | 454 | 56% |
Retired | 2 | 1% | 4 | 2% | 0 | 0% | 6 | 1% |
. | Islamabad . | Rawalpindi . | Mardan . | Total . | ||||
---|---|---|---|---|---|---|---|---|
. | Freq. . | Percentage . | Freq. . | Percentage . | Freq. . | Percentage . | Freq. . | Percentage . |
A. Gender distribution | ||||||||
Male | 126 | 62% | 120 | 55% | 281 | 71% | 527 | 65% |
Female | 78 | 38% | 98 | 45% | 113 | 29% | 289 | 35% |
B. Age distribution | ||||||||
18–30 years | 92 | 45% | 86 | 39% | 206 | 52% | 384 | 47% |
31–40 years | 71 | 35% | 100 | 46% | 100 | 25% | 271 | 33% |
41–50 years | 28 | 14% | 20 | 9% | 79 | 20% | 127 | 16% |
51–60 years | 8 | 4% | 9 | 4% | 9 | 2% | 26 | 3% |
> 60 years | 5 | 3% | 3 | 1% | 0 | 0% | 8 | 1% |
C. Household size distribution | ||||||||
1–3 | 105 | 52% | 41 | 19% | 74 | 19% | 220 | 27% |
4–7 | 69 | 34% | 119 | 55% | 262 | 67% | 450 | 55% |
> 7 | 30 | 15% | 58 | 27% | 58 | 15% | 146 | 18% |
D. Household structure distribution | ||||||||
Single/Nuclear | 105 | 52% | 70 | 32% | 82 | 21% | 257 | 32% |
Joint family system | 99 | 49% | 148 | 68% | 312 | 79% | 559 | 69% |
E. Average monthly income per household | ||||||||
20–40 thousand | 0 | 0% | 13 | 6% | 48 | 12% | 61 | 8% |
40–60 thousand | 26 | 13% | 27 | 12% | 206 | 52% | 259 | 32% |
60 thousand–1 lakh | 83 | 41% | 110 | 51% | 96 | 24% | 289 | 35% |
More than 1 lakh | 95 | 47% | 68 | 31% | 44 | 11% | 207 | 25% |
F. Educational qualification of the respondents | ||||||||
Intermediate | 7 | 3% | 25 | 12% | 29 | 7% | 61 | 8% |
Bachelors | 34 | 17% | 53 | 24% | 245 | 62% | 332 | 41% |
Masters | 139 | 68% | 114 | 52% | 107 | 27% | 360 | 44% |
MS | 2 | 1% | 9 | 4% | 13 | 3% | 24 | 3% |
Ph.D. | 22 | 11% | 17 | 8% | 0 | 0% | 39 | 5% |
G. Residency duration in study areas | ||||||||
1–5 years | 0 | 0% | 35 | 16% | 38 | 10% | 73 | 9% |
6–10 years | 118 | 58% | 31 | 14% | 31 | 8% | 180 | 22% |
11–15 years | 15 | 7% | 24 | 11% | 69 | 18% | 108 | 13% |
15–20 years | 39 | 19% | 64 | 29% | 126 | 32% | 229 | 28% |
More than 20 years | 32 | 16% | 64 | 29% | 130 | 33% | 226 | 28% |
H. Employment status of the respondents | ||||||||
Student | 55 | 27% | 37 | 17% | 71 | 18% | 163 | 20% |
Unemployed | 9 | 4% | 40 | 18% | 36 | 9% | 85 | 10% |
Housewife | 2 | 1% | 12 | 6% | 0 | 0% | 14 | 2% |
Informal employment | 9 | 4% | 17 | 8% | 68 | 17% | 94 | 12% |
Formal employment | 127 | 62% | 108 | 50% | 219 | 56% | 454 | 56% |
Retired | 2 | 1% | 4 | 2% | 0 | 0% | 6 | 1% |
Sources of municipal water supply
Municipal water demand estimation
. | Islamabad . | Rawalpindi . | Mardan . |
---|---|---|---|
Drinking water requirements | 0.76 | 1.0 | 0.7 |
Bathing/shower | 13.30 | 12.7 | 6.9 |
Cooking and dishwashing | 5.10 | 4.6 | 3.1 |
Laundry | 2.38 | 2.1 | 1.3 |
Sanitation and toilet | 7.13 | 5.3 | 5.1 |
Kitchen gardening | 0.48 | 0.6 | 0.2 |
Washing bicycle/motorcycle | 0.10 | 0.1 | 0.1 |
Washing car/vehicle | 0.01 | 0.0 | 0.0 |
Ablution | 2.64 | 2.6 | 2.6 |
Lawn sprinkling | 1.06 | 1.1 | 1.1 |
Hand washing | 0.53 | 0.5 | 0.5 |
Water demand/day | 33.5 | 30.5 | 21.7 |
. | Islamabad . | Rawalpindi . | Mardan . |
---|---|---|---|
Drinking water requirements | 0.76 | 1.0 | 0.7 |
Bathing/shower | 13.30 | 12.7 | 6.9 |
Cooking and dishwashing | 5.10 | 4.6 | 3.1 |
Laundry | 2.38 | 2.1 | 1.3 |
Sanitation and toilet | 7.13 | 5.3 | 5.1 |
Kitchen gardening | 0.48 | 0.6 | 0.2 |
Washing bicycle/motorcycle | 0.10 | 0.1 | 0.1 |
Washing car/vehicle | 0.01 | 0.0 | 0.0 |
Ablution | 2.64 | 2.6 | 2.6 |
Lawn sprinkling | 1.06 | 1.1 | 1.1 |
Hand washing | 0.53 | 0.5 | 0.5 |
Water demand/day | 33.5 | 30.5 | 21.7 |
The bold values differentiate between the individual values and the sum of all municipal water demand in all cities.
In Pakistan, the municipal water consumption demand varies in the range of 8–92 gallons (0.03–0.34 m3) per person per day (Bhatti & Nasu 2010). Comparative analysis showed that Mardan has lower water demand due to less consumption of water for bathing, cooking, laundry, and sanitation. Socioeconomic factors also play an important role in municipal water consumption patterns. Standard of living, lifestyle, and income status are some other factors to be considered for lower municipal water demand in Mardan. Population density, economic, and industrial activities are less prevalent in Mardan as compared to the rest of the two cities. To improve water security, the government should promote water conservation strategies, control population density, and raise awareness regarding judicious usage of water.
Water scarcity frequency, magnitude, and distribution
Historical groundwater depth dynamics
Level of satisfaction and awareness
Water tariff and connection cost
CONCLUSIONS
Socio-demographic assessments are necessary for sustainable water supply to safeguard millions of people from the severe effects of municipal water scarcity in both planned and unplanned urban contexts across Pakistan. Islamabad and Rawalpindi are already facing a dire situation due to the depletion of the groundwater table, coupled with significant challenges in the magnitude, frequency, and distribution of water scarcity. To improve the current state of water security, the municipalities/authorities must adopt a proactive approach in the planning, construction, and implementation of water supply programs in Islamabad and Rawalpindi. Mass-scale awareness programs must be launched regarding the importance of water, reduction of losses, rainwater harvesting, and conservation practices. Due to the shallow groundwater table, Mardan demonstrates reliance on private bore wells. PWS was a dominant category in Rawalpindi (49.5%), followed by Islamabad (38.7%). With diverse geographical, climatic, and socioeconomic differences, the bathing and drinking water requirements showed diverse results. The water scarcity KPI underscored a persistent issue mainly in Islamabad and Rawalpindi, in contrast, Mardan was less affected. The government should prepare a master plan for each city to control urbanization and the upsurge in illegal housing schemes. The building bylaws must include rainwater harvesting at the household level. These conclusions emphasized the impact of demographic factors, ineffective management, lowering GWD, urbanization, climate change, and insufficient storage facilities in contributing to municipal water shortages. To ensure sustainable MWS, comprehensive resilient urban planning, water management strategies, and adaptation measures to climate change are required. The groundwater depletion KPI indicated a shallow water table in Mardan, while Rawalpindi and Islamabad fall under deep water table categories. The satisfaction level outlined that municipal water consumers in Islamabad were 40–50% satisfied, while Mardan and Rawalpindi reported a 50–60% category. The most common reasons for dissatisfaction were leaky pipes, variation in water supply schedules, water quality, and quantity concerns among the studied locations. The illegal water supply connections remain a constant challenge, especially in Rawalpindi. The awareness level KPI revealed high awareness in Islamabad, followed by Rawalpindi and Mardan. The study recognized the importance of public awareness regarding the contributing factors of municipal water scarcity. Mass public awareness must be introduced to the community by considering educating communities and implementing water-saving practices, such as reducing shower/bathing time and adopting rainwater harvesting. However, only awareness-raising without implementation would be instrumental. Awareness should be converted into action by devising supportive indigenous policies and plans. These could include subsidies and rebates on water-saving techniques, updating building laws with rainwater harvesting installation, and technical guidance. Public–private partnerships (PPPs) and considering local non-governmental organizations will further add to the greater cause. Household adoption could be made easier by monetary support, technical guidance, stakeholder engagement, and user-friendly technologies. These measures will not only contribute to reducing pressure on the existing MWS sources but will ultimately improve the water security in the study locations.
POLICY IMPLICATIONS
To ensure a resilient MWS system, it is imperative to comprehend the diverse sources of water supply based on physical location, socioeconomic status, and demographic disparities.
Groundwater is one of the main sources of water supply in the study regions and in the given depleting scenarios, the groundwater recharge practices must be initiated at the household level, which would help to not only reduce source pressure but also prevent the precious resource (water) to become runoff and cause urban flooding. Rainwater harvesting applications at the household level will direct water into underground water resources. Creating permeable surfaces such as grass lawns and small infiltration trenches to facilitate groundwater infiltration.
Urban planners and government authorities must consider all key stakeholders to address the issues related to MWS, like irregular scheduling, leaky pipes, and quality concerns that must be addressed to improve consumer satisfaction and water security.
The municipalities should implement a proper cost-recovery plan with tiered pricing policies, accurate metering and billing systems, and PPP to improve efficiency.
Educating and engaging indigenous communities in MWS services can enhance water security in the region. Also, public awareness campaigns can help to improve the understanding of the local population on water supply, especially in Mardan. The focus should also be on water-saving techniques at the household level to encourage water conservation and rainwater harvesting methods.
Future research must be guided toward examining regulatory measures, community participation, and adaptation to climate change for detailed findings. These aspects play a pivotal role in enhancing municipal water management, increasing community resilience, and addressing the current and future challenges of climate uncertainty.
FUNDING
No funding was received for this study.
AUTHOR CONTRIBUTION
K. K., M. F. K., and U. K. were responsible for planning the methodology and compiling the data. F. S. and R. W. helped in conducting the analysis. The initial draft of the manuscript was prepared by K. K., with input from all authors during the review process. Subsequently, K. K. revised the manuscript based on the comments received. Finally, all authors thoroughly reviewed and approved the final version of the manuscript.
DATA AVAILABILITY STATEMENT
All relevant data are included in the paper or its Supplementary Information.
CONFLICT OF INTEREST
The authors declare there is no conflict.