Performance indicators and customer management: ACEA benchmarking experiences in water services in Latin America | Citedby Results | AQUA - Water Infrastructure, Ecosystems and Society | IWA Publishing

Skip to Main Content

Skip Nav Destination

Performance indicators and customer management: ACEA benchmarking experiences in water services in Latin America

Journal of Water Supply: Research and Technology-Aqua (2008) 57 (4): 273–278.

This article has been cited by the following articles in journals that are participating in CrossRef Cited-by Linking.

Evaluating the policy of listening to customer claims in a drinking water utility using fuzzy-AHP approach and WASPAS method

Faiza Bouchraki
Ali Berreksi
Samir Hamchaoui

Water Policy (2021) 23 (1): 167.

Intra-utility performance management model (In-UPM) for the sustainability of small to medium sized water utilities: Conceptualization to development

Husnain Haider
Rehan Sadiq
Solomon Tesfamariam

Journal of Cleaner Production (2016) 133: 777.