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Performance Indicators for Wastewater Services

By
R Matos
R Matos
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A Cardoso
A Cardoso
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R Ashley
R Ashley
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P Duarte
P Duarte
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A Molinari
A Molinari
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A Schulz
A Schulz
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IWA Publishing
Volume
4
ISBN electronic:
9781780402796
Publication date:
May 2005

The Manual of Best Practice Performance Indicators for Wastewater Services provides guidelines for the establishment of a management tool for wastewater utilities based on the use of performance indicators.

The focus is on those performance indicators considered to be the most relevant for the majority of wastewater utilities, to be used routinely at management level and potentially for metric benchmarking practices.

A set of three comprehensive appendices includes a glossary of technical terms, specifications of each parameter required to assess the performance indicators and an introduction to the software with tips for use and an example of application.

This product will be an invaluable reference source for all those concerned with managing the performance of wastewater services including customer groups, utility managers and policy-makers, regulators and other stakeholders.

This title belongs to Manual of Best Practice Series

ISBN: 9781900222907 (Print)

ISBN: 9781780402796 (eBook)

Performance Indicators for Wastewater Services
By: R Matos, A Cardoso, R Ashley, P Duarte, A Molinari, A Schulz
DOI: https://doi.org/10.2166/9781780402796
ISBN (electronic): 9781780402796
Publisher: IWA Publishing
Published: 2005

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