Utility Benchmarking for Wastewater: Synthesis Report
A robust performance evaluation process greatly enhances a wastewater utility’s ability to achieve and measure improvement in performance in many key areas. A major contribution from this study is the creation of a database and a comprehensive data collection process. Benchmarking helps utilities make policy and programmatic decisions that reduce operational expenses and increase productivity by understanding areas for improvement, identifying customer needs, developing plans, and setting reasonable goals. A better understanding of the wastewater industry and what constitutes a high-performance organization helps employees visualize improvement, which can be a strong motivator for change.
This report presents the results of web-based wastewater utility benchmarking. This was accomplished by performing a comprehensive and quantitative assessment by using a wide variety of indicators to evaluate the overall performance of utilities. Practical and robust methodologies were used to create a realistic benchmarking process. This process presents the current performance comparisons among multiple utilities for various areas that impact overall utility performance. Web-based benchmarking consists of two parts – data collection and result visualization. An online platform known as WATERiD can store data, allowing results from multiple years to be analyzed and compared. This capability of WATERiD enables utilities to study their performance trends internally and then externally compare their performance to comparable utilities.
This title belongs to WERF Research Report Series.
ISBN: 9781780405681 (eBook)
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