A robust performance evaluation process greatly enhances a drinking water utility’s ability to achieve and measure improvement in performance in many key areas. A major contribution from this study is the creation of a database and a comprehensive data collection process. Benchmarking helps utilities make policy and programmatic decisions that reduce operational expenses and increase productivity by: understanding areas for improvement, identifying customer needs, developing plans, and setting reasonable goals. A better understanding of the drinking water industry and what constitutes a high performance organization helps employees visualize improvement, which can be a strong motivator for change.
This report presents the results of web-based drinking water utility benchmarking. This was accomplished by performing a comprehensive and quantitative assessment by using a wide variety of indicators to evaluate the overall performance of utilities. Practical and robust methodologies were used to create a realistic benchmarking process. This process presents the current performance comparisons among multiple utilities for various areas that impact overall utility performance. Web-based benchmarking consists of two parts – data collection and result visualization. An online platform known as WATERiD has been created. Data are saved to this online database, allowing results from multiple years to be analyzed and compared. This enables utilities to internally study their performance trends and externally compare their performance to similar utilities.
This title belongs to WERF Research Report Series.
ISBN: 9781780405698 (eBook)
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