Skip to Main Content

Making Public Enterprises Work: From Despair to Promise: A Turn Around Account

By
William T. Muhairwe
William T. Muhairwe
Search for other works by this author on:
IWA Publishing
Volume
8
ISBN electronic:
9781780401638
Publication date:
December 2009

Public enterprises remain the most dominant medium of service provision in both developing and developed countries. During the 1990s and early 2000s, the outcry about poor performance of public enterprises was overwhelming. Nobody at that time and even now has managed to design a 'blue print' solution. And yet, the fact that service provision through public enterprises is here to stay is the blunt truth.

In Making Public Enterprises Work - From Despair to Promise: A Turn Around Account, Dr. William Muhairwe, the Managing Director of National Water and Sewerage Corporation of Uganda, discusses the approaches used to turnaround an under-performing state enterprise into a remarkable success story. Drawing on decades of experience, taming ‘struggling’ institutions, Dr. Muhairwe enumerates practical steps taken to make a significant difference in service delivery, for the benefit of any form of enterprise. Combined with facts, simplicity and fun, this book presents a unique account of methods used for constructive engagement and dialogue with donors, government officials, workers, suppliers and, indeed, the public/customers. All chapters are interspersed with tested lessons that any enterprise can benchmark to address its service delivery challenges. It is a great handbook for those involved in re-engineering their businesses.

Making Public Enterprises Work contains unique home-grown turnaround reform steps that can help to revamp under-performing enterprises. It is the first book to demonstrate that performance contracts combined with incentives can work wonders in public enterprises. The book discusses how incentive rewards can spread to all levels of staff and encourage wholesome teamwork. It also looks at how enterprises can work without industrial unrest in very difficult conditions. In addition the book demonstrates how public enterprises that have been listed for privatisation can provide alternative restructuring steps.

ISBN: 9781843393245 (Print)

ISBN: 9781780401638 (eBook)

Making Public Enterprises Work: From Despair to Promise: A Turn Around Account
By: William T. Muhairwe
DOI: https://doi.org/10.2166/9781780401638
ISBN (electronic): 9781780401638
Publisher: IWA Publishing
Published: 2009

Download citation file:


×
This content is PDF only. Please click on the PDF icon to access.
Close Modal
This Feature Is Available To Subscribers Only

Sign In or Create an Account

Close Modal
Close Modal