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Benchmarking Water Services: Guiding water utilities to excellence

By
Enrique Cabrera, Jr.
Enrique Cabrera, Jr.
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Peter Dane
Peter Dane
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Scott Haskins
Scott Haskins
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Heimo Theuretzbacher-Fritz
Heimo Theuretzbacher-Fritz
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IWA Publishing
Volume
10
ISBN electronic:
9781780400877
Publication date:
June 2011

Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact.

Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe).

The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication.

This title belongs to Manual of Best Practice Series.

ISBN: 9781843391982 (Print)

ISBN: 9781780400877 (eBook)

Benchmarking Water Services: Guiding water utilities to excellence
By: Enrique Cabrera, Jr., Peter Dane, Scott Haskins, Heimo Theuretzbacher-Fritz
DOI: https://doi.org/10.2166/9781780400877
ISBN (electronic): 9781780400877
Publisher: IWA Publishing
Published: 2011

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