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Subscriber Services

2021 Subscriptions will follow a Subscribe to Open (S2O) model. Find out more here.  

Digital subscriptions

Institutional Administrators: account details, IP ranges and usage

Administrators for new institutional subscriptions will need to register to access account details on the Institutional Administrator dashboard. Please follow the steps below:

  • Visit https://iwaponline.com/.
  • Click "Register" on the top right corner. 
  • Once on the Register page, please fill in the required information.
  • Make sure you add your institution’s CU-Number on the Customer Number field - please contact us if you do not have this.
  • Click "Register" to complete.

After you establish your Username and Password, you can use these to log into the Institutional Administrator Dashboard. This allows you to do the following:
  • View your subscriptions.
  • View, add and update IP information.
  • Download COUNTER reports.
  • Update OpenURL information.
  • Upload your institutional logo.


Link to the Dashboard: https://sitemaster.iwaponline.com/admin/login.aspx

If you have any access issues, please contact us.


Print subscriptions

Claims for missing issues

We try our best to deliver your print issues as soon as they are published. Please note that it may take some time for the issue to arrive at your institution, depending on what part of the world you are in. However, if you haven't received an issue please do let us know. 

Claims for non-receipt must be made within 3 months of expected publication or on receipt of a subsequent issue. Claims received after this period will not be fulfilled.

For claims, please email subscriptions@iwap.co.uk.


Cancellations

Accepted less single-issue price for issues already sent.


Subscription year

January to December. All calendar year subscriptions include back issues.


Delivery address

Subscription agents should supply the name and address of the subscriber even when delivery is through a consolidation address. To ensure online access please supply the Internet Protocol (IP) address where applicable.

Please notify us of any change of address: contact subscriptions@iwap.co.uk with your customer number.
 

Additional postage for priority delivery aims

Western Europe 2-3 days.

Rest of World 5-7 days.


Continuity

To ensure continuity of dispatch of journals each year, payment should reach us by 1st December. Agents and booksellers are responsible for the continuity of orders placed through them.



Value Added Tax (VAT)

VAT on ‘Combined’ Journals is chargeable, at 20%, on a percentage of the total price.

European Union: clearly state your VAT number on all orders otherwise VAT may be charged at the appropriate national rate.


Payment


Please make cheques payable to IWA PUBLISHING LTD or TURPIN DISTRIBUTION LTD. Sterling Cheques must be drawn on UK banks, US Dollar cheques can be drawn on either US or UK banks and Euro cheques must be drawn on EU banks. Please note variations in agency discount.


We also accept the following credit cards:

  • Access
  • Euro Card
  • Masterard
  • Switch/Maestro
  • Visa

Terms of payment

Cash with order or against proforma invoice. Payment may be made by bank transfer provided our reference number is quoted. Please contact us for bank details: 

Subscriptions: subscriptions@iwap.co.uk

Books: iwap@turpin-distribution.com


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