Remote Access Options for Institutional Subscriptions
During the current novel coronavirus outbreak, IWA Publishing recognise that many institutions, students and professionals are working outside of their usual environment. We are dedicated to making continued access to our content as smooth as possible.
Below is our current advice for librarians to help with remote access. If you are having any access issues, please ask your librarian to look into the below. Any further questions or feedback can be sent to Sarah Cooper (email@example.com).
Remote Access IPs
Please add any institutional and proxy IP ranges that might be used for remote access to the institutional account. This can be done by the account administrator on the Institutional Administration Dashboard: https://sitemaster.iwaponline.com/admin/login.aspx.
The account administrator can also set up a referring URL, so that users can access once logged into an existing university secure site. “Secure site” here is both “https” (as opposed to “http”) and requires authentication for the user, such as a username/password.
If a user is authenticated on your site (i.e. uses their institutional login to get to the site content), you can include a link to https://iwaponline.com/ on one of these secure pages. Through this link, the user will be automatically authenticated to access any subscribed content on the institutional account.
To do this, the institutional administrator should:
- Log into the Institutional Administration Dashboard (https://sitemaster.iwaponline.com/admin/login.aspx)
- Go to "Access Options"
- Under "Referring URL(s) for this institution, select "Add a New URL"
- A pop-up will open – add the URL of the secure page on your site that users will be accessing from and save change
- The chosen referring URL must be unique for your institution
- Referring URLs can include basic domain (i.e. https://www.university.com) or with forward-slash variants (i.e. https://www.university.com/journals), so long as the user must be authenticated to access.
- Please do not list a basic domain and any variants as referring URLs as the variants will be evaluated as duplicates and will not grant access.
- Referring URLs must not be URL-encoded and must contain characters as they are displayed to the user, e.g. “https://university.com/journals/Accessing Your Subscription”, not “https://university.com/journals/Accessing%20Your%20Subscription”
Please contact Sarah Cooper (firstname.lastname@example.org) if you are having access problems and we will endeavour to help you as quickly as possible.
Renewing your subscription
We understand that institutions may experience trouble or delays in processing subscription renewals. To ensure that customers intending to renew do not lose access in the meantime, we are extending the grace period for online access until June for institutions that have not yet renewed their subscriptions for 2020. We will review this end date as the situation continues to develop.