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Table 4

Performance indicators for FS collection and transport services

Business model performance indicator (Key business group)FinlandThailand
Vietnam
Public joint stock companyMunicipality firmsPrivate firmsPublic firmsPrivate firms
1. Environmental Code-of-conduct (Infrastructure) Higha Midb Lowc Mid Low 
2. Service Efficiency (Service) High Mid High Mid High 
3. Customer Satisfaction (Customer) High Mid Mid Mid Mid 
4. Financial Success (Finance) High Mid High Mid High 
5. Corporate Social Responsibility (Legislation and Ownership) High Low Low Low Low 
Business model performance indicator (Key business group)FinlandThailand
Vietnam
Public joint stock companyMunicipality firmsPrivate firmsPublic firmsPrivate firms
1. Environmental Code-of-conduct (Infrastructure) Higha Midb Lowc Mid Low 
2. Service Efficiency (Service) High Mid High Mid High 
3. Customer Satisfaction (Customer) High Mid Mid Mid Mid 
4. Financial Success (Finance) High Mid High Mid High 
5. Corporate Social Responsibility (Legislation and Ownership) High Low Low Low Low 

aHigh: Fulfilling rules and regulations of the country or municipality, customer expectation, efficiency and financially profitable.

bMid: Fulfilling few rules and regulations of the country or municipality, customer expectation, efficiency and cost and revenue balance.

cLow: Not fulfilling rules and regulations of the country or municipality, customer expectation, efficiency and financial loss.

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