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Table 1

Key performance indicators

S/NIndicatorUnitDefinition
Water coverage (Population with access to water services/total population under the service area of the utility)*100 
Staff ratio – (Total number of staff/total number of tap connections)*1,000 
Metered ratio (Total number of tap connections with an operating meter/total number of tap connections)*100 
Water production rate Liters per capita per day (LPCD) Average daily water supplied to the distribution system (used)/population covered by water service 
Non-revenue water (NRW) ratio (Average daily water production – average daily water consumption)/average daily water production*100 
Production cost NRs/m3 (Annual operational cost/average daily water production)/365 
Operating ratio – Annual operational cost/annual sales revenue (billing) 
Collection ratio – Annual tariff paid/annual billing 
Service hours h/day Average hours of service per day from water supply 
S/NIndicatorUnitDefinition
Water coverage (Population with access to water services/total population under the service area of the utility)*100 
Staff ratio – (Total number of staff/total number of tap connections)*1,000 
Metered ratio (Total number of tap connections with an operating meter/total number of tap connections)*100 
Water production rate Liters per capita per day (LPCD) Average daily water supplied to the distribution system (used)/population covered by water service 
Non-revenue water (NRW) ratio (Average daily water production – average daily water consumption)/average daily water production*100 
Production cost NRs/m3 (Annual operational cost/average daily water production)/365 
Operating ratio – Annual operational cost/annual sales revenue (billing) 
Collection ratio – Annual tariff paid/annual billing 
Service hours h/day Average hours of service per day from water supply 
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