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Table 5

Understanding level of service (LOS) objectives

Response% (Count)Key comments from interviewees
3a) Do you understand the LOS way of describing water security? 
Yes, understand ok 86.4% (19)  
Do not understand well 9.1% (2) Needs more context, not intuitive 
Do not understand 4.5% (1) Very technical 
Total 100%  
3b) Do you think the community understand the LOS way of describing urban water security? 
Yes, understandable to community 18.2% (4)  
Possibly understand some aspects 22.7% (5) Complicated, averages are difficult to understand, needs context around current usage. 
Very difficult to understand 13.6% (3) 
No, they do not understand 45.5% (10) 
Total 100%  
Response% (Count)Key comments from interviewees
3a) Do you understand the LOS way of describing water security? 
Yes, understand ok 86.4% (19)  
Do not understand well 9.1% (2) Needs more context, not intuitive 
Do not understand 4.5% (1) Very technical 
Total 100%  
3b) Do you think the community understand the LOS way of describing urban water security? 
Yes, understandable to community 18.2% (4)  
Possibly understand some aspects 22.7% (5) Complicated, averages are difficult to understand, needs context around current usage. 
Very difficult to understand 13.6% (3) 
No, they do not understand 45.5% (10) 
Total 100%  
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