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Table 1

Respondents' perception of quality, quantity, reliability

Performance terms indicatorsNo. of respondentsPercentage
Quality Good 54 36 
Average 79 52.8 
Poor 17 11.2 
Quantity Good 2.0 
Average 55 36.7 
Poor 92 61.3 
Reliability Reliable 3.3 
Unreliable 145 96.7 
Performance terms indicatorsNo. of respondentsPercentage
Quality Good 54 36 
Average 79 52.8 
Poor 17 11.2 
Quantity Good 2.0 
Average 55 36.7 
Poor 92 61.3 
Reliability Reliable 3.3 
Unreliable 145 96.7 
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