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Table 4

Summary of user feedback after in-home trials

Product NamePositivesNegatives
Instant Gel 
  • • Fragrance

  • • Modernity, novelty of pack

  • • Not needing water

  • • ‘Meaty’ in use feel conveys action

  • • Left hands ‘cleaner’ and ‘softer’

 
  • • Slight stickiness before finally drying out

 
Water Plus 
  • • Cleaner hands

  • • More attention paid to washing post-defecation

  • • Fragrance

 
  • • Dosage – there is no ‘standard’ amount of water used for washing at the home or toilet. Measuring dose less convenient than usual practice.

  • • Nondescript bottle

 
Handy Foam 
  • • Novel, unique format, created curiosity

  • • Fresh smell, differentiated it from soap and conveyed ‘clean’

  • • Convenience of use

  • • Not needing water

  • • Left hands feeling soft

 
  • • ‘Lightness’ – appreciated in terms of lack of residue but raised doubts about its efficacy

  • • Pack size too large to be affordable

 
Product NamePositivesNegatives
Instant Gel 
  • • Fragrance

  • • Modernity, novelty of pack

  • • Not needing water

  • • ‘Meaty’ in use feel conveys action

  • • Left hands ‘cleaner’ and ‘softer’

 
  • • Slight stickiness before finally drying out

 
Water Plus 
  • • Cleaner hands

  • • More attention paid to washing post-defecation

  • • Fragrance

 
  • • Dosage – there is no ‘standard’ amount of water used for washing at the home or toilet. Measuring dose less convenient than usual practice.

  • • Nondescript bottle

 
Handy Foam 
  • • Novel, unique format, created curiosity

  • • Fresh smell, differentiated it from soap and conveyed ‘clean’

  • • Convenience of use

  • • Not needing water

  • • Left hands feeling soft

 
  • • ‘Lightness’ – appreciated in terms of lack of residue but raised doubts about its efficacy

  • • Pack size too large to be affordable

 
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