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Table 1

Question phrasing and modality in the survey

QuestionsResponse type
Part 1: General information 
 Your gender Multiple choice 
 Participant's country Open response 
 Type of organisation Multiple choice 
 Participant's job Multiple choice 
 Have you had essential worker status during COVID-19? Multiple choice 
Part 2 – Current state of IWS 
 What is the state of IWS in your country? Open response 
 What are the main causes of intermittency in your country? Multiple choice 
 What type of IWS does your organisation deal with? Multiple choice 
 What type of issues were you dealing with in your operation of IWS system prior to COVID-19? Multiple choice 
 Are there any plans in place to convert the system into continuous supply? Multiple choice 
Part 3 – Resilience of IWS under COVID-19 
 What did your organisation do to prepare (mitigation)? Open response 
 Are there any steps that your organisation had taken previously that you think has helped with the response? Open response 
 Has COVID-19 caused changes in the intermittency of supply? Open response 
 Were there any unanticipated challenges? Open response 
 How did your organisation respond (adaptation)? Open response 
 Has your organisation noticed a change in customer behaviours? Open response 
 Has your organisation noticed a change in NRW? Open response 
 Do you have any specific examples of coping mechanisms that your organisation has used that have been successful and effective? Open response 
 What are the lessons learnt from preparing for COVID-19? Open response 
 How will your organisation adapt in the medium term? Open response 
 What challenges might you face in adapting working practices? Open response 
 How might this crisis change your future operations? Open response 
 Do you think this crisis will change investment priorities in resilience? Open response 
 Is more strategic guidance needed to support water companies through this crisis and beyond? Open response 
 What role should international collaboration play in addressing future challenges? Open response 
QuestionsResponse type
Part 1: General information 
 Your gender Multiple choice 
 Participant's country Open response 
 Type of organisation Multiple choice 
 Participant's job Multiple choice 
 Have you had essential worker status during COVID-19? Multiple choice 
Part 2 – Current state of IWS 
 What is the state of IWS in your country? Open response 
 What are the main causes of intermittency in your country? Multiple choice 
 What type of IWS does your organisation deal with? Multiple choice 
 What type of issues were you dealing with in your operation of IWS system prior to COVID-19? Multiple choice 
 Are there any plans in place to convert the system into continuous supply? Multiple choice 
Part 3 – Resilience of IWS under COVID-19 
 What did your organisation do to prepare (mitigation)? Open response 
 Are there any steps that your organisation had taken previously that you think has helped with the response? Open response 
 Has COVID-19 caused changes in the intermittency of supply? Open response 
 Were there any unanticipated challenges? Open response 
 How did your organisation respond (adaptation)? Open response 
 Has your organisation noticed a change in customer behaviours? Open response 
 Has your organisation noticed a change in NRW? Open response 
 Do you have any specific examples of coping mechanisms that your organisation has used that have been successful and effective? Open response 
 What are the lessons learnt from preparing for COVID-19? Open response 
 How will your organisation adapt in the medium term? Open response 
 What challenges might you face in adapting working practices? Open response 
 How might this crisis change your future operations? Open response 
 Do you think this crisis will change investment priorities in resilience? Open response 
 Is more strategic guidance needed to support water companies through this crisis and beyond? Open response 
 What role should international collaboration play in addressing future challenges? Open response 
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