Monitoring and control in place and prioritisation
| . | Round 1 . | Round 2 . | |||
|---|---|---|---|---|---|
| . | Mechanisms in place . | Useful . | Level of agreement . | 5 most useful . | Level of agreement . |
| Number of respondents (n= ) | 14 | 15 | 12 | ||
| Inspection of the trucks and vehicles used | 7 | 10 | >50% | 8 | >50% |
| Customer satisfaction surveys or follow-up call | 2 | 11 | >50% | 8 | >50% |
| Inspection of the emptying equipment and tools used | 3 | 8 | >50% | 7 | >50% |
| Inspection made on arrival to disposal site | 7 | 12 | >75% | 6 | >50% |
| Self-reporting by emptiers on key quality indicators (safety incidents reports, operating protocol checklist, etc.) | 2 | 8 | >50% | 6 | >50% |
| Self-reporting by emptiers on key service indicators (number of customers served, amount of sludge emptied or delivered to disposal, emptying fee collected, etc.) | 3 | 8 | >50% | 6 | >50% |
| Audits or inspection of the paperwork of the company | 3 | 8 | >50% | 5 | >25% |
| Site inspections during emptying operations | 1 | 9 | >50% | 5 | >25% |
| No monitoring and control mechanism in place | 3 | 0 | 0% | NA | NA |
| GPS monitoring of the trucks | N/A | Added by respondent | 8 | >50% | |
| . | Round 1 . | Round 2 . | |||
|---|---|---|---|---|---|
| . | Mechanisms in place . | Useful . | Level of agreement . | 5 most useful . | Level of agreement . |
| Number of respondents (n= ) | 14 | 15 | 12 | ||
| Inspection of the trucks and vehicles used | 7 | 10 | >50% | 8 | >50% |
| Customer satisfaction surveys or follow-up call | 2 | 11 | >50% | 8 | >50% |
| Inspection of the emptying equipment and tools used | 3 | 8 | >50% | 7 | >50% |
| Inspection made on arrival to disposal site | 7 | 12 | >75% | 6 | >50% |
| Self-reporting by emptiers on key quality indicators (safety incidents reports, operating protocol checklist, etc.) | 2 | 8 | >50% | 6 | >50% |
| Self-reporting by emptiers on key service indicators (number of customers served, amount of sludge emptied or delivered to disposal, emptying fee collected, etc.) | 3 | 8 | >50% | 6 | >50% |
| Audits or inspection of the paperwork of the company | 3 | 8 | >50% | 5 | >25% |
| Site inspections during emptying operations | 1 | 9 | >50% | 5 | >25% |
| No monitoring and control mechanism in place | 3 | 0 | 0% | NA | NA |
| GPS monitoring of the trucks | N/A | Added by respondent | 8 | >50% | |