Assessment results of operational performance indicators
| Performance criterion . | Indicator code . | Performance indicator . | Assessment criterion . | Assessment data . | Value of PI . | Indicator type . | Score . |
|---|---|---|---|---|---|---|---|
| Inspection and maintenance | Op-1 | Pumping inspection and maintenance | No. of inspections done/required number of pump inspections | 11/12 | 92% | 1 | 4 |
| Op-2 | Storage tank cleaning | Number of cleaned/total number of storage tanks | 0/5 | 0 | 1 | 0 | |
| Op-3 | Network inspection | Inspected/total number of district metering zones | 5/8 | 63% | 1 | 2 | |
| Op-4 | Gate valve inspection | Inspected/total number of gate valves | 581/1,120 | 52% | 1 | 1 | |
| Op-5 | Leakage control repair | Surveyed (km)/total main pipe length(km) | 200/620 | 65% | 1 | 2 | |
| Op-6 | Hydrant inspection | Inspected/total number of fire hydrants | 850/1,532 | 55% | 1 | 1 | |
| Calibration of the instruments | Op-7 | System flowmeter calibration | Number of calibrated/total number of flowmeters | 37/37 | 100% | 1 | 4 |
| Op-8 | Water level sensor calibration | Number of calibrated/total number of water-level sensors | 0/0 | 0% | 1 | 0 | |
| Op-9 | Inline water quality monitoring equipment calibration | Calibrated/total number of inline water quality sensors | 0/0 | 0 | 1 | 0 | |
| Op-10 | Water quality equipment's calibration | Calibration/total number of water quality equipment | 0/0 | 0 | 1 | 0 | |
| Op-11 | Pressure meter calibration | Calibrated/total number of pressure meters | 2/15 | 13% | 1 | 0 | |
| Rehabilitation | Op-12 | Mains rehabilitation | Pipe length rehabilitated/rehabilitation required | 17 m/17 m | 100% | 1 | 4 |
| Op-13 | Mains renovation | Pipe length renovated/pipe length requiring renovation | 101 m/123 m | 82% | 1 | 3 | |
| Op-14 | Mains replacement | Pipe length replaced/pipe length requiring replacement | 39 m/42 m | 93% | 1 | 4 | |
| Op-15 | Meter replacement | Number of meters replaced/meters requiring replacement | 902/983 | 92% | 1 | 4 | |
| Op-16 | Replaced valves | Number of valves replaced/valves requiring replacement | 25/25 | 100% | 1 | 4 | |
| Op-17 | Service connection rehabilitation | Number of service connections rehabilitated/service connections requiring rehabilitation | 891/1,183 | 75% | 1 | 3 | |
| Op-18 | Pump replacement | Pump capacity replaced/pump capacity requiring replacement | 30 kW/45 kW | 67% | 1 | 2 | |
| Operational water losses | Op-19 | Water losses (unaccounted-for water) per connection per day | Water losses (m3 per day)/no. of connections | 17,836/22,101/ | 800 L/day/connection | 2 | 1 |
| Op-20 | Apparent or commercial losses per connection per day | Apparent losses (m3 per day)/no. of connections | 1,151/22,101 | 52 L/day/connection | 2 | 4 | |
| Op-21 | Real or physical losses per connection per day | Real losses (m3 per day)/no. of connections | 16,712/22,101 | 756 L/day/connection | 2 | 1 | |
| Op-22 | Residential customer reading efficiency | Number of residential meters read/total number of residential meters | 18,568/22,101 | 84% | 1 | 3 | |
| Op-23 | Infrastructure leakage index | CARL (Mm3/year)/UARL (Mm3/year) | 6.1/0.394 | 15.5 | 2 | 2 | |
| Op-24 | Operational meters | Number of operational meters/number of direct customer meters | 18,668/22,101 | 84% | 1 | 3 | |
| Op-25 | Unbilled unmetered water | Free tankers (Mm3)/system input volume (Mm3) | 0.266/21.30 | 1% | 2 | 4 | |
| Failure | Op-26 | Pump failures (days/pump/year) | No. of pump failure/no. of pumps | 1/4 | 25% | 2 | 3 |
| Op-27 | Mains failures (km/year) | Length of mains with failures (km)/total mains length(km) | 66/620 | 11% | 2 | 4 | |
| Op-28 | Service connection failures (no./ year) | No. of service connection failures/no. of service connections | 2,369/22,101 | 11% | 2 | 4 | |
| Op-29 | Hydrant failures (no./ year) | No. of hydrant failures/total no. of hydrants | 821/1,532 | 54% | 2 | 0 | |
| Op-30 | Power failures (hours/ year) | Power failure hours/total working hours | 0/24 | 0% | 2 | 4 | |
| Op-31 | Water-point failures (tanker filling station) (no./ year) | No. of water point failures/no. of water points | 2/15 | 13% | 2 | 4 | |
| Water quality metering | Op-32 | Water quality tests carried out | No. of tests carried out/no. of tests required | 345/408 | 85% | 1 | 3 |
| Op-33 | Physical-chemical tests carried out | No. of tests carried out/no. of tests required | 173/204 | 85% | 1 | 3 | |
| Op-34 | Chlorine tests carried out | No. of tests carried out/no. of tests required | 173/204 | 85% | 1 | 3 | |
| Op-35 | Microbiological (E-coli and total coliform) tests carried out | No. of tests carried out/no. of tests required | 172/204 | 84% | 1 | 3 | |
| Op-36 | E-coli tests carried out | No. of tests carried out/no. of tests required | 172/204 | 84% | 1 | 3 | |
| Op-37 | Coliform tests carried out | No. of tests carried out/no. of tests required | 172/204 | 84% | 1 | 3 |
| Performance criterion . | Indicator code . | Performance indicator . | Assessment criterion . | Assessment data . | Value of PI . | Indicator type . | Score . |
|---|---|---|---|---|---|---|---|
| Inspection and maintenance | Op-1 | Pumping inspection and maintenance | No. of inspections done/required number of pump inspections | 11/12 | 92% | 1 | 4 |
| Op-2 | Storage tank cleaning | Number of cleaned/total number of storage tanks | 0/5 | 0 | 1 | 0 | |
| Op-3 | Network inspection | Inspected/total number of district metering zones | 5/8 | 63% | 1 | 2 | |
| Op-4 | Gate valve inspection | Inspected/total number of gate valves | 581/1,120 | 52% | 1 | 1 | |
| Op-5 | Leakage control repair | Surveyed (km)/total main pipe length(km) | 200/620 | 65% | 1 | 2 | |
| Op-6 | Hydrant inspection | Inspected/total number of fire hydrants | 850/1,532 | 55% | 1 | 1 | |
| Calibration of the instruments | Op-7 | System flowmeter calibration | Number of calibrated/total number of flowmeters | 37/37 | 100% | 1 | 4 |
| Op-8 | Water level sensor calibration | Number of calibrated/total number of water-level sensors | 0/0 | 0% | 1 | 0 | |
| Op-9 | Inline water quality monitoring equipment calibration | Calibrated/total number of inline water quality sensors | 0/0 | 0 | 1 | 0 | |
| Op-10 | Water quality equipment's calibration | Calibration/total number of water quality equipment | 0/0 | 0 | 1 | 0 | |
| Op-11 | Pressure meter calibration | Calibrated/total number of pressure meters | 2/15 | 13% | 1 | 0 | |
| Rehabilitation | Op-12 | Mains rehabilitation | Pipe length rehabilitated/rehabilitation required | 17 m/17 m | 100% | 1 | 4 |
| Op-13 | Mains renovation | Pipe length renovated/pipe length requiring renovation | 101 m/123 m | 82% | 1 | 3 | |
| Op-14 | Mains replacement | Pipe length replaced/pipe length requiring replacement | 39 m/42 m | 93% | 1 | 4 | |
| Op-15 | Meter replacement | Number of meters replaced/meters requiring replacement | 902/983 | 92% | 1 | 4 | |
| Op-16 | Replaced valves | Number of valves replaced/valves requiring replacement | 25/25 | 100% | 1 | 4 | |
| Op-17 | Service connection rehabilitation | Number of service connections rehabilitated/service connections requiring rehabilitation | 891/1,183 | 75% | 1 | 3 | |
| Op-18 | Pump replacement | Pump capacity replaced/pump capacity requiring replacement | 30 kW/45 kW | 67% | 1 | 2 | |
| Operational water losses | Op-19 | Water losses (unaccounted-for water) per connection per day | Water losses (m3 per day)/no. of connections | 17,836/22,101/ | 800 L/day/connection | 2 | 1 |
| Op-20 | Apparent or commercial losses per connection per day | Apparent losses (m3 per day)/no. of connections | 1,151/22,101 | 52 L/day/connection | 2 | 4 | |
| Op-21 | Real or physical losses per connection per day | Real losses (m3 per day)/no. of connections | 16,712/22,101 | 756 L/day/connection | 2 | 1 | |
| Op-22 | Residential customer reading efficiency | Number of residential meters read/total number of residential meters | 18,568/22,101 | 84% | 1 | 3 | |
| Op-23 | Infrastructure leakage index | CARL (Mm3/year)/UARL (Mm3/year) | 6.1/0.394 | 15.5 | 2 | 2 | |
| Op-24 | Operational meters | Number of operational meters/number of direct customer meters | 18,668/22,101 | 84% | 1 | 3 | |
| Op-25 | Unbilled unmetered water | Free tankers (Mm3)/system input volume (Mm3) | 0.266/21.30 | 1% | 2 | 4 | |
| Failure | Op-26 | Pump failures (days/pump/year) | No. of pump failure/no. of pumps | 1/4 | 25% | 2 | 3 |
| Op-27 | Mains failures (km/year) | Length of mains with failures (km)/total mains length(km) | 66/620 | 11% | 2 | 4 | |
| Op-28 | Service connection failures (no./ year) | No. of service connection failures/no. of service connections | 2,369/22,101 | 11% | 2 | 4 | |
| Op-29 | Hydrant failures (no./ year) | No. of hydrant failures/total no. of hydrants | 821/1,532 | 54% | 2 | 0 | |
| Op-30 | Power failures (hours/ year) | Power failure hours/total working hours | 0/24 | 0% | 2 | 4 | |
| Op-31 | Water-point failures (tanker filling station) (no./ year) | No. of water point failures/no. of water points | 2/15 | 13% | 2 | 4 | |
| Water quality metering | Op-32 | Water quality tests carried out | No. of tests carried out/no. of tests required | 345/408 | 85% | 1 | 3 |
| Op-33 | Physical-chemical tests carried out | No. of tests carried out/no. of tests required | 173/204 | 85% | 1 | 3 | |
| Op-34 | Chlorine tests carried out | No. of tests carried out/no. of tests required | 173/204 | 85% | 1 | 3 | |
| Op-35 | Microbiological (E-coli and total coliform) tests carried out | No. of tests carried out/no. of tests required | 172/204 | 84% | 1 | 3 | |
| Op-36 | E-coli tests carried out | No. of tests carried out/no. of tests required | 172/204 | 84% | 1 | 3 | |
| Op-37 | Coliform tests carried out | No. of tests carried out/no. of tests required | 172/204 | 84% | 1 | 3 |