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Table 2

Indicators and benchmarks for monitoring performance of water service providers

IndicatorBenchmark
Management and governance indicators 
WSMT-SC composition There is a WSMT-SC, which has been composed in line with the CWSA guidelines, and has received initial training 
Record keeping All records are kept and up-to-date 
Political interference Any change that had occurred in the WSMT-SC was not due to political or chieftaincy interference 
Operational indicators 
Spare parts It takes 3 days or less to acquire spare part(s) 
Area mechanics It takes 3 days or less to acquire the services of an area mechanic 
Breakdown repairs Breakdown repair is carried out within 3 days 
Periodic maintenance Routine maintenance is carried out 
Water quality testing Water quality sampling and analysis is done by certified institutions 
Financial management indicators 
Revenue–expenditure balance Annual revenues are higher than annual expenditure 
Financial management There is a bank account and a cash book is kept up-to-date 
Tariffs There is a tariff 
IndicatorBenchmark
Management and governance indicators 
WSMT-SC composition There is a WSMT-SC, which has been composed in line with the CWSA guidelines, and has received initial training 
Record keeping All records are kept and up-to-date 
Political interference Any change that had occurred in the WSMT-SC was not due to political or chieftaincy interference 
Operational indicators 
Spare parts It takes 3 days or less to acquire spare part(s) 
Area mechanics It takes 3 days or less to acquire the services of an area mechanic 
Breakdown repairs Breakdown repair is carried out within 3 days 
Periodic maintenance Routine maintenance is carried out 
Water quality testing Water quality sampling and analysis is done by certified institutions 
Financial management indicators 
Revenue–expenditure balance Annual revenues are higher than annual expenditure 
Financial management There is a bank account and a cash book is kept up-to-date 
Tariffs There is a tariff 

Source:CWSA (2014).

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