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Table 1

Profiles of the four utilities covered in this study

Case utilitiesCity profileMain state policy objectivesPolicy instruments
Case 1 Largest city in Nigeria and regarded as the country's industrial nerve centre. A mega city affected by rapid migration Mission statement – To provide safe drinking water in sufficient and regular quantity, maintain good quality service through revenue generation to sustain operations, meet customer expectations by planning sustainable growth and promote community health by good potable water Lagos Stage Water Sector Law (LSWSL) 2004. The Lagos State Water Policy 2013 is still a draft and yet to be implemented 
Case 2 One of Africa's most expensive cities and the capital city of Nigeria. Home for most Federal Government agencies, parastatals and presidency. Fourth largest city in Nigeria and is projected to be a megacity in 2050 
  • Its vision statement is ‘to be a world class utility provider offering excellent services and which is uncompromising in the quality of its product – ‘Potable Water’’. Mandate –

    To control, manage, install, maintain all water works and services vested or to be vested on the Board by the Minister;

  • To ensure the supply of potable water of adequate quantity and quality for the territory;

  • To harness all water resources of the territory for economic development;

  • To encourage the conduct of research for the purpose of carrying out its functions;

  • To submit the result of such research to the Minister for policy formulation relating to water supply and pollution control in the territory

 
When this study was conducted the utility was a self-regulating agency and there was no established policy or law as the National Water Resources Bill 2007 had not yet been passed. It was not established by a law or does not have a policy guiding its decisions as it was it began operations based on the pronunciation of the former minister. However, the mandate of the utility is clearly outlined previously 
Case 3 Nigeria's oil and refineries hub and is very critical to the nation's economy because oil and gas is the major source of the Nation's economy Main water supply policy objective – Improve access in quality and quantity, to safe water supply and provide adequate sanitation and hygiene in an affordable and sustainable way for all the people of the state Rivers State Water Policy 2012 
Case 4 Is situated in the north-western part of Nigeria with a population of about 1.8 million, and a major hub for trade, transportation and textile Vision statement – To be a foremost provider of sufficient potable water for domestic and commercial, safe for irrigation, industrial and sanitation purposes.
Mission statement – To earn a reputation and confidence of Kaduna State residents and callers, through the provision and promotion of adequate water and allied sanitation services in a sustainable and affordable manner that guarantees sufficiency, quality and returns to stakeholders.
Core values
  • Efficiency

  • Accountability

  • Sustainability

 
Kaduna State Water Board Law 2004. Kaduna State Water Supply & Sanitation Law (2016) was in draft form and awaiting approval when this study was conducted. There is no developed policy instrument, however, the law states its state's policy is outlined in the previously identified mission and vision statement 
Case utilitiesCity profileMain state policy objectivesPolicy instruments
Case 1 Largest city in Nigeria and regarded as the country's industrial nerve centre. A mega city affected by rapid migration Mission statement – To provide safe drinking water in sufficient and regular quantity, maintain good quality service through revenue generation to sustain operations, meet customer expectations by planning sustainable growth and promote community health by good potable water Lagos Stage Water Sector Law (LSWSL) 2004. The Lagos State Water Policy 2013 is still a draft and yet to be implemented 
Case 2 One of Africa's most expensive cities and the capital city of Nigeria. Home for most Federal Government agencies, parastatals and presidency. Fourth largest city in Nigeria and is projected to be a megacity in 2050 
  • Its vision statement is ‘to be a world class utility provider offering excellent services and which is uncompromising in the quality of its product – ‘Potable Water’’. Mandate –

    To control, manage, install, maintain all water works and services vested or to be vested on the Board by the Minister;

  • To ensure the supply of potable water of adequate quantity and quality for the territory;

  • To harness all water resources of the territory for economic development;

  • To encourage the conduct of research for the purpose of carrying out its functions;

  • To submit the result of such research to the Minister for policy formulation relating to water supply and pollution control in the territory

 
When this study was conducted the utility was a self-regulating agency and there was no established policy or law as the National Water Resources Bill 2007 had not yet been passed. It was not established by a law or does not have a policy guiding its decisions as it was it began operations based on the pronunciation of the former minister. However, the mandate of the utility is clearly outlined previously 
Case 3 Nigeria's oil and refineries hub and is very critical to the nation's economy because oil and gas is the major source of the Nation's economy Main water supply policy objective – Improve access in quality and quantity, to safe water supply and provide adequate sanitation and hygiene in an affordable and sustainable way for all the people of the state Rivers State Water Policy 2012 
Case 4 Is situated in the north-western part of Nigeria with a population of about 1.8 million, and a major hub for trade, transportation and textile Vision statement – To be a foremost provider of sufficient potable water for domestic and commercial, safe for irrigation, industrial and sanitation purposes.
Mission statement – To earn a reputation and confidence of Kaduna State residents and callers, through the provision and promotion of adequate water and allied sanitation services in a sustainable and affordable manner that guarantees sufficiency, quality and returns to stakeholders.
Core values
  • Efficiency

  • Accountability

  • Sustainability

 
Kaduna State Water Board Law 2004. Kaduna State Water Supply & Sanitation Law (2016) was in draft form and awaiting approval when this study was conducted. There is no developed policy instrument, however, the law states its state's policy is outlined in the previously identified mission and vision statement 

Sources:Chambers & Ekanem (2010); LWC (2010); RSMWRRD (2012); Ile-de-France (2016); Kaduna State Government (2016); KDSG (2016); LWC (2016); World Bank (2017).

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