Abstract

After years of civil war, Cambodia began to focus on reconstruction and the development of its much-needed infrastructure across the country in the early 1990s. While most government institutions at the capital/provincial levels were crippled, the Phnom Penh Water Supply Authority (PPWSA) was able to provide excellent water service to most of the Capital's residents, even the extremely poor. This case represents a traditional utility that was able to creatively experiment with new management practices and solicit community involvement in the administration of its work. It also illustrates the fact that under certain conditions, urban water services can actually generate revenues to subsidize other functions of the government. Specifically, it provides a useful illustration of a resilient governance of infrastructure able to adapt to rapidly changing and challenging circumstances.

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