Human resources are one of the most important assets of water utilities (WUs), being responsible for assuring systems management and playing an important role in the tacit forms of organizational knowledge. In organizations with responsibility for managing extensive, diverse infrastructure with long life-cycles, with adequate service and acceptable risk levels, knowledge transfer between peers should be assured to maintain a stable human resources framework. In WUs, strategic asset management should include the long-term planning of human resources alongside urban water infrastructure assets, to ensure service sustainability. Based on these assumptions and driven by the legal obligations in developing infrastructure asset management plans, Administração e Gestão de Sistemas de Salubridade, S.A. (AGS) created and implemented a novel personnel aging index (PAI) with the main goal of evaluating the human resources framework, including employee ages and professional categories, and the remaining time needed to transfer knowledge to new members of staff. This paper describes AGS' approach to human resources management under the asset management policy and PAI's formulation. A case study with 10 AGS WUs is presented, aiming to evaluate their teams' maturity level and allowing comparison between WUs.
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Research Article|
December 01 2016
Assessing human resources renovation needs in water utilities Available to Purchase
J. Feliciano;
J. Feliciano
*
aAGS – Administração e Gestão de Sistemas de Salubridade, S.A., Lagoas Park, Edifício 6, piso0-A, 2740-444 Porto Salvo, Portugal
*Corresponding author. E-mail: [email protected]
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R. Almeida;
R. Almeida
aAGS – Administração e Gestão de Sistemas de Salubridade, S.A., Lagoas Park, Edifício 6, piso0-A, 2740-444 Porto Salvo, Portugal
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A. Santos;
A. Santos
aAGS – Administração e Gestão de Sistemas de Salubridade, S.A., Lagoas Park, Edifício 6, piso0-A, 2740-444 Porto Salvo, Portugal
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P. Ramalho;
P. Ramalho
aAGS – Administração e Gestão de Sistemas de Salubridade, S.A., Lagoas Park, Edifício 6, piso0-A, 2740-444 Porto Salvo, Portugal
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A. Ganhão;
A. Ganhão
aAGS – Administração e Gestão de Sistemas de Salubridade, S.A., Lagoas Park, Edifício 6, piso0-A, 2740-444 Porto Salvo, Portugal
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D. Covas;
D. Covas
bCERIS, Instituto Superior Técnico (IST), Universidade de Lisboa, Av. Rovisco Pais, 1049-001 Lisbon, Portugal
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H. Alegre
H. Alegre
cUrban Water Division, Hydraulics and Environmental Department, LNEC – National Civil Engineering Laboratory, Av. Brasil, 101, 1700-066 Lisbon, Portugal
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Water Practice and Technology (2016) 11 (4): 728–735.
Citation
J. Feliciano, R. Almeida, A. Santos, P. Ramalho, A. Ganhão, D. Covas, H. Alegre; Assessing human resources renovation needs in water utilities. Water Practice and Technology 1 December 2016; 11 (4): 728–735. doi: https://doi.org/10.2166/wpt.2016.078
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