Water accessibility in informal settlements remains a challenge in sub-Saharan Africa. In this study water accessibility in the Goreangab informal settlement, Windhoek, Namibia was analyzed. Semi-structured (n – 105) and key informant interviews (n – 3) were conducted. Long distances and financial constraints are the main reasons for poor water accessibility. Only 11% of residents live within 1 km of a safe drinking water source, the recommended safe distance by the World Health Organization on minimum water access standards. Considering local factors, incorporating an integrated water resource management framework and a public–private partnership is suggested to improve the settlement's water supply management.