Benchmarking has proven to be a good instrument to stimulate performance in water and wastewater management, both in terms of quality and of efficiency. The Amsterdam conference was organised to discuss the importance and the benefits of benchmarking for the water sector. This summary paper condenses the presentations made at the conference which aimed to assess the state of the art of benchmarking in water supply & sanitation in Europe, exchange knowledge on benchmarking methods & best practices, present results of benchmark schemes, and examine interest in (international) cooperation on benchmarking.

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