An essential component of an advanced democracy is civil participation at all levels of administration. Water Framework Directive has proposed a substantial reform in European legislation on water and has revolutionised the management of water supply through democratic inclusion of citizens. Through this new legal aim of water management we have encountered various forms of participation which will be of use to many Water Supply Companies, and Consumer Associations. One example of participation and collaboration is that which was achieved between Consumer Associations and Málaga's Water Supply Company (EMASA). In this presentation we will explain how this was managed and describe those social agents involved, the roles each took and the specific actions undertaken.

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