Performance assessment has recently been applied to water utilities in France. Performance indicators (PIs) were initially developed as an aid to the control of public service delegation by local authorities. After a long process, a group of PIs was integrated into mandatory annual reports on service quality and price, in order to better inform utility users and reinforce the regulation of the sector by local public authorities. As water utilities in France are highly fragmented, this development in isolation may have only limited effects. The additional comparison of performance is likely to improve service quality and efficiency and keep prices affordable. The French national agency for water (ONEMA) – created in 2006 – is in charge of building the monitoring system of water utility performance. This paper presents the objectives of this monitoring system, the methodology used to create it and its shortcomings. Due to the large number of utilities, the data collection process faces difficulties. Some conclusions are drawn on how to obtain stronger involvement of local authorities.
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Research Article|
December 01 2011
National monitoring of water utility performance in France Available to Purchase
G. Canneva;
1AgroParisTech, UMR G-Eau, 648 rue J.-F. Breton BP44494, 34093 Montpellier Cedex 05, France
E-mail: [email protected]
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L. Guérin-Schneider
L. Guérin-Schneider
2Cemagref, UMR G-EAU, 361 rue J.-F. Breton BP 5095, 34196 Montpellier Cedex 05, France
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Water Supply (2011) 11 (6): 745–753.
Article history
Received:
May 30 2011
Accepted:
October 24 2011
Citation
G. Canneva, L. Guérin-Schneider; National monitoring of water utility performance in France. Water Supply 1 December 2011; 11 (6): 745–753. doi: https://doi.org/10.2166/ws.2011.110
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