Metric benchmarking has been widely quoted as a powerful management tool. However, as useful as metric benchmarking can prove, its actual application may present several inconveniences. These include internal resistance to the project, difficulties in finding a suitable partner, finding an appropriate set of indicators, actual data management and results analysis. This paper will present general guidelines to carry out a metric benchmarking project within the water industry, as well as some tools that may be used to overcome some of these difficulties.
Practical application of metric benchmarking in water supply systems
E. Cabrera, F. Arregui, R. Cobacho, O. Trull; Practical application of metric benchmarking in water supply systems. Water Science and Technology: Water Supply 1 September 2002; 2 (4): 173–180. doi: https://doi.org/10.2166/ws.2002.0135
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