The aim of this project was the development of computerised management systems for water utilities that can facilitate an increase in productivity while compensating to a certain degree for shortages of middle and high-level manpower. These are common requirements in developing countries.

The enhancement of knowledge using a computerised human resource planning system specifically for water services institutions can be achieved through the incorporation of human resource modeling techniques. The first phase of the project involved an extensive literature survey and development of version 1 of the software after limited exposure of the demonstration software to various stakeholders. An enhanced version 2 of the software was developed from the feedback received from various users through pilot studies and presentations. The development of the computerised Human Resource Planning and Management System (HRPMS) assists managers to undertake human resource planning of water services institutions.

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