The Northern Shoalhaven REclaimed water Management Scheme (REMS) is one of the largest and most complex reclaimed water management schemes undertaken by an Australian water authority. REMS has been developed to beneficially re-use up to 80% of reclaimed water produced by six wastewater treatment plants in the Shoalhaven region. This paper outlines the process of Scheme development, which required effective integration of varied technical studies and extensive consultation with a diverse group of stakeholders. The process has delivered a scheme which exceeds authority, community and user objectives in terms of cost, environmental protection and operational efficiency. The consultative process implemented for scheme development and optimisation of the REMS concept are discussed as are operational challenges and scheme benefits.

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