The experience and perceptions of 80 people residing in four separate sites, which feature reclaimed water systems, are considered in this paper in relation to the benefits and costs of residential water reuse applications. Reclaimed water is used for non-potable applications by residents in Florida mainly for garden irrigation and in Australia for both irrigation and toilet flushing. All respondents value reclaimed water and although the benefit of water conservation is identified they are more enthusiastic about the personal cost benefit involved in using this cheaper alternative to potable water. Many are willing to handle the water but the extent to which this increased exposure is seen as a good development depends on the quality of information provided to users. In relation to reclaimed water for toilet flushing, there is a strong indication that the water conservation and cost saving benefit is small compared to the initial cost and the increased cross connection risk.

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