Following careful planning and work with stakeholders, the State Water Commission of Guanajuato in Mexico has been implementing a process of change leading to a more rational tariff structure for the delivery of water services. By gaining support for tariffs that reflect realistic costs for the service, prices have been stabilised and unplanned subsidies replaced by properly targeted ones; lower volumes of water are being used while more people are being served; and a secure basis has been created for development to meet future needs.

Change management, economics, pricing, supply, tariffs, water services
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