The Water Framework Directive (WFD) 2000/60/EC, which has been transposed into the national legislation with the Law 3199/2003 (MoEPPW, 2003), will cause substantial changes in the drinking water pricing policy and the domestic water authorities involved such as the Municipal Enterprises for Water Supply and Sewerage (DEYA). Up to date, drinking water pricing policy has been based only on the recovery of the economic cost and in some cases neither this. Therefore, domestic water is not priced taking into account its real cost. Based on data provided by 74 DEYA representing 2.10 million inh, the average water price is estimated to be 1.19 €/m3. Analysis of these data reveals a deviation of 41.67% from the real cost. The relation of consumers with the Enterprise, but also that of management and employees, should be a bidirectional relation, in order to be comprehensible by all. Thus, an agreement that will point out that the most excellent quality of water presupposes water policy which will consider sustainability and the current requirements of the Enterprise and of course the consumers should be established between them.

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