Even though millions of dollars have been spent on demand management (DM) over the last decade across Australia, there is still very little evaluation of implemented DM/water efficiency programs. This paper brings together some of the limited examples of evaluation studies undertaken, providing details of both the statistical analysis method used and the findings of such studies undertaken by the Institute for Sustainable Futures (ISF) on behalf of water utilities. The studies include measurement of water savings in the residential and non-residential sectors and economic assessment of implemented programs. The paper highlights the importance of evaluation and need for embedding evaluation into the water planning process. It also highlights additional research currently being undertaken in this field associated with pressure reduction and energy usage when implementing DM programs. This paper will be of interest to a broad spectrum of practitioners beginning or currently involved in the development of DM programs or implementing and evaluating existing DM programs.

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