Staff survey techniques can quantify staff opinions and help reveal business improvement opportunities. Two specific formats have been devised for water industry agencies to characterise the degree of ”business approach” within an organisation and to assess the readiness of staff to respond to change
Research Article| March 01 2003
Using staff surveys to identify business improvement opportunities
Water Supply (2003) 3 (1-2): 425–431.
K. Jones; Using staff surveys to identify business improvement opportunities. Water Supply 1 March 2003; 3 (1-2): 425–431. doi: https://doi.org/10.2166/ws.2003.0134
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