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Setting and evaluating customer service standards
Water Supply (2003) 3 (1-2): 381–388.
This article has been cited by the following articles in journals that are participating in CrossRef Cited-by Linking.
Customer priorities for water and wastewater services: a comparative evaluation of three elicitation methods
- Rebecca Sayles
- Heather M. Smith
- Paul Jeffrey
Water and Environment Journal (2021) 35 (1): 55.